Project Management Reporting & Metrics

Every project is managed differently. Their failure and success are totally dependent on how well the project or task is managed. It requires general management skills to keep the project under control. Since last few years, Orangescrum has been sharing knowledge, experience, and learning on project management through its blogs, eBooks, videos, and tutorials.This chapter is a collection of Project Management Reports and Metrics along with tips and required information that you can use to make project management easier.

What Is Project Reporting?

Reporting… it’s what a project manager does. No matter whether you are a travel freak or a professional learner, you must have created a report once in your life, either by hand or with reporting tools.

Project Management Report is an overview of the current status of the project. It is a record of the state of a project at a given time.

According to the size and complexity of your project, the project report may be required weekly or monthly. This report is provided to all stakeholders to keep them up to date on the project progress.

It is the use of formal and informal reports to communicate the status of your project. It is an effective way to manage expectations from your stakeholders and team members as well as provide the scope, time and budget for your project.

Project reports may not seem the most glamorous part of your job, but they have the power to ensure whether or not projects finish according to the plan.

Why Project Reporting Is Important?

The project report is a way in which you can communicate with your stakeholders and team members. Whether it’s done weekly or daily, you get a quick and easy way to keep team members focused on the goal. Ultimately, it results in less micromanagement and interruption.

Most of the project managers see project reporting as a little more than a box-ticketing exercise. They know, they need to create a report. They know the fact that they have to tell customers and stakeholders about delays, progress, spend, and any issues that have arisen.

It is an important cornerstone for setting up an enterprise. It is a business plan to convert a business idea into a productive venture. The significance of a project report is as follows;

Serves as a Master Plan

For successful management, effective planning is absolutely essential. A project report serves as a business plan indicating the objectives or goals of the enterprise & states in detail how these objectives are going to be achieved at various stages of the enterprise.

Provides Roadmap

A project report is like a road map. It describes the direction in which the enterprise should go & how to reach the goal. Without well-defined goals and methods as mentioned in the report, most enterprises land in troubled waters and struggle on the rocks of hard times.

Shows Feasibility

A project report also shows the feasibility of the project and the possibility of achieving profit. Whether a project is feasible from different angles such as financial, commercial, social, etc. can be determined while preparing a project report.

Real-Time Tracking

Despite the name, project reports highlight so much more than just the amount of time you spent on a project or task. They keep clients up to date with real-time data and improve communication. Reporting allows you, your team, and stakeholders to track the current project progress against the original plan. Through reports, you can track tasks, issues, risks, budget, and overall project health.

Helps in Decision Making

Important decisions have to be made at various project stages and they can be taken with the help of a project report. Anticipated issues can be highlighted for discussions & decisions can be taken for the required course correction. It also allows for timely review of key open items.

Assess Profitability

Project report helps assess if the CAPEX and OPEX are in-sync with the expected profitability of the proposed project. You can quickly gauge the planned vs. actual time and cost to decide if it’s still a profitable venture.

Improves Visibility

Visibility is the most important aspect of project reporting. You gain complete insight into your project performance, whether it’s on schedule, within budget & are the risks under control etc.

Evaluates Organizational Goals

A project report helps to evaluate the organization objectives, to what extent they are achievable. For this purpose, an entrepreneur is expected to consider the input data, analyze the data, predict outcomes, choose the best alternatives, take action, measure results with predictions. It also helps to quantify the objectives. It makes them measurable, tangible, attainable, and verifiable.

Provides Better Customer Experience

Being professional, reliable, and transparent can lead customers to trust your brand more. And project reporting is a vital part of this overall customer experience. If your project report is clear, compressive, and easy to understand, then it can build confidence in you and your professionalism. It is a key to maintain a strong relationship.

Provides Control on Overall Project

Reporting puts you in control of your project. It allows you to see the progress, stagnation, or regress of certain elements, how team members are performing, and the quality of work completed.

Drives Project Success

If there’s an element of your project that requires reporting, people report on it. If there’s an element that doesn’t, people obviously don’t. The knock-on effect? That neglected part of your project falls by the wayside and you and your team are not working as efficiently as you could be.

Types of Project Management Reports:

Project reporting is not only communicating with your team and stakeholders about the latest project updates. You can also use project reports to reduce risk, monitor timeliness & budget, and build accurate project plans.

Here are a few project reports you might find useful:

  • Status report
  • Time tracking report
  • Resource Availability & Utilization report
  • Risk assessment
  • Baseline reports

Status Report

A weekly status report is an easy way to keep your team and stakeholders informed about the project progress. This report provides detailed information about the project like which task is completed, which is about to complete, which resource is assigned to what task, what are the risks, and budget status.

Time Tracking Report

A time tracking report shows how much time your team is actually spending on project tasks. This helps you to identify the potential budget shortfall before they occur and provides valuable insight for future project estimates.

Resource Availability & Utilization Report

A time tracking report shows how much time your team is actually spending on project tasks. This helps you to identify the potential budget shortfall before they occur and provides valuable insight for future project estimates.

If you want to build a perfect project plan, then you need to know what resources are available to get the task/project done. Availability shows how the tasks and activities are assigned across the project team & to avoid resource overloading.

At the same time Resource Utilization shows how your resources performed w.r.t their assigned tasks, schedule and estimates. A combination of the two helps you in effective resource planning and tracking the estimated vs. actual effort burndown.

Risk Assessment

A risk assessment enables you to identify and categorize project risks based on their severity. According to that you can prioritize issues and solve them before it wrecks your project success.

Baseline Report

This report compares your estimated timeline with your spent timeline. So that you can know the flaws of your past. It shows how the changes and delays affect the overall project timeline.

For many PMOs and resource managers, project reporting is seen as an essential activity, yet one which offers little value. We know we need to do it to keep customers and stakeholders up to date, yet it’s something that no one enjoys doing, and something we usually expend the bare minimum of energy on.

However, by taking a different perspective on project reporting, we can see just how important professional, transparent progress reports can be. And a good project management tool can help to do the same.

How Project Management Tools Can Help?

An online PM tool can improve the report building process. You can generate reports easily and quickly. Along with that, you can also monitor your team’s progress throughout the project.

Cloud-based PM tools collect data in real-time. When your team updates their timesheet or status, that information is fed instantly into the tool. So that you can get an accurate picture of the project.

PM software has made the project report creation easier. In just one click, you can create a project report. Get data from project status, tasks, timesheets, expenses or other project metrics. You can simply pick the data you want and with a single click, you can get the project report ready.

Metrics In Project Management:

If you want to track the progress of a project team, then Project Metrics are important. Project metrics include budget performance, project progress, safety, and others. By definition, a metric is any type of measurement which is used to measure some quantifiable component of performance. It can be collected through various observations such as the number of days late, or the number of defects found. When it is used in a monitoring system to assess a project, a Metric is called as an Indicator, or a Key Performance Indicator (KPI).

So in short, Project Management Metrics is a way to measure the success (or performance) of a project.

Project Metrics can be categorized into 3 main categories such as;

  • Pure project management measurements
  • Indicators of project success
  • Indicators of business success

What Do PM Metrics Measure?

As we mentioned earlier, metrics are used to determine the success of the project. But how do we actually measure success?

Answer the following questions can help you to measure how successful your project might be;

  • How well your project is doing with time? (i:e- is the project meeting the planned time frame?)
  • How the project is meeting its budget? (i:e- is your project going over the planned budget?)
  • How is the project utilizing resources? (i:e- how many hours and employees are being utilized to complete the project?)
  • How well the project is meeting the scope? (i:e- how many changes have been requested and how many of them have been implemented?)

Key Requirements and Challenges of PM Metrics

Project Management Metrics help us to

    • Measure and understand the maturity of the IS organization
    • Manage projects and resources more efficiently
    • Improve project performance year-over-year

All metrics should be

    • Simple and make sense for the organization
    • Measurable with clarity
    • Traceable and supported by real data

Key Requirements

There are certain key requirements for the measurement of project management metrics:

  • Repeatable and sustainable project management processes
  • Data collection using a project management tool
  • A performance baseline
  • Clear communication of metrics, baseline, and any subsequent changes to metrics or the data collection process
  • Avoid repetitive metrics

Challenges

Project management metrics implementation may face some challenges that need to be handled with proper processes and controls:

  • Initial figures may go down as process compliance improves
  • If the base data changes, the metrics change and have to be recalculated
  • People may not pay much attention to metrics unless it impacts them individually
  • When multiple deliverables are involved, people don’t want to set baseline until all requirements are defined
  • Certain projects pose unique challenges such as requirements/analysis projects, as-time-permits projects, and internal maintenance projects

Different project management metrics can be defined based on a project’s objective and complexity.

Conclusion

Project Reporting isn’t just Box-ticking expertise. It’s much more than that. They keep the lines of communication open with clients, allowing you to resolve issues before they arise. Project reporting means you are covered if a client ever questions delays in progress or even threatens you. And, reporting means your customers see you as a reliable and professional partner.

By providing great project reports, you’re doing a lot more than just ticking boxes. You’re taking project management to the next level.

Consistent, project management metrics tracking helps project managers gain greater control over the projects and better odds for success. Organizations gain insights into which initiatives are successful and which ones need finer tuning. This can also allow time to make improvements for future projects. Finally, implementing project management metrics can build historical data to help improve future planning, and allow for comparisons.

Effective Project Documentation Best Practices

Project documentation is a crucial aspect of successful project management. It serves as a roadmap, a communication tool, a reference guide, and a historical record all at once.

Without proper documentation, projects can easily become disorganised, inefficient, and prone to miscommunication. Whether you’re managing a small project or a complex initiative, well-organised documentation is the compass that guides your journey. From planning and execution to monitoring and closure, every phase of a project relies on clear, comprehensive records.

Here are the best practices for creating and maintaining effective project documentation.

Project Documentation

1. Define Clear Documentation Goals

Before diving into documentation, it’s crucial to define clear goals. Ask yourself what information needs to be documented and why?

Are you aiming to provide a historical record, facilitate collaboration, or ensure compliance with industry standards?

Having a clear purpose will guide your documentation efforts. To establish clear communication goals, it’s essential to define the purpose of your message. Outline what needs to be conveyed in the document i.e. project information, motivate stakeholders, educate teams, etc. It forms a well-defined purpose and sets the foundation for effective communication.

2. Establish Documentation Standards

The second step to document preparation is establishing documentation standards. It is important to keep the writing conventions and flow of ideas consistent while preparing the project documents.

Next the project managers need to identify the types of documents they need to create. Typically in a project development the common documents include user stories, product backlogs, sprint backlogs, release plans and sprint reviews.

3. Create a Project Documentation Plan

Project Documentation

Develop a comprehensive documentation plan at the outset of the project. Outline what needs to be documented, who is responsible for each type of documentation, and when it should be created or updated. Having a plan in place helps prevent important details from slipping through the cracks.

The documentation plan outlines what needs to be documented, how it will be done, and when it should occur throughout the project’s lifecycle. This plan helps teams strike a balance between keeping records for compliance and knowledge preservation while avoiding unnecessary overhead.

4. Document Throughout the Project Lifecycle

Project Documentation

Effective project documentation isn’t a one-time effort. Document continuously throughout the project’s lifecycle. This includes planning documents, meeting minutes, status reports, change requests, and final deliverables.By documenting in real-time, you capture the most accurate and up-to-date information.

The creation of documents throughout a project’s life cycle involves several stages, each serving a specific purpose.

  • Initially, during the project initiation phase, you start with a project charter that outlines the project’s purpose, scope, and key stakeholders.
  • The planning phase involves creating documents like project plans, schedules, and budgets.
  • During execution, work-related documents such as status reports, progress updates, and change requests documents are created.
  • Monitoring and controlling phases involve risk assessments and issue logs.
  • The project closure phase involves documents like final reports, lessons learned, and project summaries which are developed to capture the project’s outcomes.

Use collaboration tools like Orangescrum to streamline the documentation process. These tools come equipped with wiki management software that provides predefined templates and custom workflows for document preparation. These features simplify the creation and management of product documents.

5 benefits of using collaboration tools for documentation:

  • Efficient Collaboration: Collaboration tools facilitate real-time collaboration among team members, regardless of their geographical locations.
  • Version Control: Collaboration tools include version control features that track changes to documents.
  • Centralised Access: With documents stored in a central, cloud-based location, authorised users can access files from anywhere with an internet connection
  • Security and Permissions: Collaboration tools offer various security features, including user permissions and encryption, to protect sensitive data.
  • Streamlined Workflow: These tools often integrate with project management and task tracking features, streamlining the workflow.

6. Maintain Version Control

Maintain a clear version control system for all project documents. Ensure that team members are using the most recent versions to avoid confusion and errors. Many document management systems offer version history tracking.

What are the benefits of version control?

Project Documentation
  • Document history and tracking: Maintain a complete history of document changes. This enables data auditing, troubleshooting and accountability.
  • Avoid data loss: Prevent data loss by pressing previous versions of the document. Avoid accidental data corruption by reverting to earlier, intact versions.
  • Collaboration: Support concurrent collaboration on documents by multiple team members. Users can work on the same document simultaneously and manage merge conflicts.
  • Traceability and compliance: It facilitates compliance by providing a documented change history which can be critical for audits and compliance with industry regulations.
  • Save time and resources: Version control systems save time and resources that would otherwise be spent manually managing document versions, tracking changes, and resolving conflicts.

7. Keep It Concise and Relevant

Project managers should keep the documents concise and relevant. They should avoid unnecessary details and jargons. Instead, they should outline only the information that brings clarity to the project requirements.

Top Tips to Keep Project Documents Concise and Relevant

  • Define Clear Objectives: Before creating any document, clearly define its purpose and objectives. Avoid including extraneous information that doesn’t directly contribute to the document’s goals.
  • Use Clear and Concise Language: Opt for plain language and avoid overly complex or verbose sentences. Be straightforward in your communication, and use active voice to make the content more engaging and straightforward.
  • Prioritize Information: Arrange the content in order of importance. Start with the most critical information and progressively move to less important details. This ensures that readers immediately grasp the key points.
  • Security and Permissions: Instead of lengthy paragraphs, use bullet points or numbered lists to present information in a more organized and scannable format. Lists make it easier for readers to quickly absorb essential details.
  • Visual Aids: Incorporate relevant visuals, such as diagrams, charts, and infographics, to illustrate complex concepts or data. Visuals can often convey information more efficiently than text.
  • Regular Updates: Periodically review and update product documents to ensure they remain relevant. Information can become outdated quickly, and maintaining the document’s accuracy is essential.
  • Keep an Executive Summary: Include an executive summary at the beginning of the document, providing a high-level overview for those who need a quick understanding without delving into the details.

8. Include Stakeholders

Involve stakeholders in the documentation process. Project managers should communicate to factor-in their perspectives while preparing their documents. This will ensure that the documents effectively reflect the project’s status and goals.

Top tips to consider when preparing documents for stakeholders:

  • Understand Your Stakeholder: Begin by understanding your stakeholders’ needs, interests, and expectations. Tailor your document to address their specific concerns and priorities.
  • Clear and Concise Content: Ensure that the document is clear, concise, and free of jargon. Use straightforward language and avoid unnecessary technical details that stakeholders may not understand.
  • Executive Summary: Start with an executive summary that provides a high-level overview of the document’s key points. This summary allows busy stakeholders to quickly grasp the main takeaways.
  • Structure and Formatting: Organize the document with a logical structure, including headings, subheadings, and bullet points. Use a consistent formatting style for a professional and easy-to-read appearance.
  • Visuals and Graphics: Incorporate relevant visuals, such as charts, graphs, and infographics, to illustrate key data and trends. Visual aids can make complex information more accessible.
  • Actionable Recommendations: If applicable, include actionable recommendations or next steps. Stakeholders appreciate documents that not only inform but also provide guidance on how to respond or make decisions based on the information presented.
  • Review and Proofread: Carefully review and proofread the document to eliminate errors, typos, and inconsistencies. A well-edited document reflects professionalism and attention to detail.
  • Meet Deadlines: Ensure that you meet deadlines for document delivery. Stakeholders rely on receiving information in a timely manner, so punctuality is crucial.
  • Feedback and Iteration: After sharing the document, welcome feedback from stakeholders and be prepared to iterate and improve the document based on their input.
  • Compliance and Legal Considerations: If the document has legal or compliance implications, make sure it adheres to relevant regulations and standards. Seek legal advice when necessary.
  • Security and Confidentiality: Safeguard sensitive information and ensure that the document’s distribution complies with confidentiality requirements and data security protocols.

9. Review and Validate

More important than preparing documents is reviewing and validating the accuracy of the contents in it. It is advised to perform peer reviews and quality assurance processes to identify errors.

Top things to consider when reviewing and validating documents:

  • Define Reviewers and Responsibilities: Identify the individuals or teams responsible for reviewing and validating the document. Assign specific roles and responsibilities to each reviewer, including subject matter experts, project managers, stakeholders, and quality assurance personnel.
  • Establish Clear Criteria: Determine the criteria and standards against which the document will be evaluated. This could include project requirements, industry standards, organizational guidelines, and document-specific criteria such as clarity, consistency, and accuracy.
  • Consolidate Feedback: Collect feedback and comments from all reviewers. Use a collaborative platform or document management system to centralize feedback and make it easily accessible to all stakeholders. Be sure to capture both positive aspects and areas that need improvement
  • Hold a Review Meeting: Schedule a review meeting or discussion where the reviewers can share their feedback and discuss any discrepancies or differences in their assessments. Use this meeting to resolve conflicts and ensure a common understanding of the document’s quality.
  • Document Revisions: After the review meeting, make necessary revisions to the document based on the feedback received. Ensure that the document aligns with the defined criteria and standards.
  • Validate Content and Accuracy: Reviewers should validate the document’s content for accuracy, relevance, and completeness. Confirm that it addresses the project’s objectives and meets stakeholder expectations.
  • Check Formatting and Style: Review the document for consistency in formatting, style, and language. Ensure that it adheres to the organization’s guidelines and is visually appealing and reader-friendly.
  • Continuous Improvement: After the document is approved and in use, continue to monitor its effectiveness and collect feedback from users. Consider implementing changes or updates based on real-world usage and evolving project needs.

10. Archive and Retain

Effective project documentation doesn’t end when the project is completed. Archiving and retaining project documentation is a crucial best practice to preserve institutional knowledge and meet regulatory requirements.

By systematically storing and organizing project documents, you ensure that valuable information remains accessible for future reference, audits, or follow-up projects.

Proper archiving also safeguards against data loss and maintains a historical record of the project’s evolution and decision-making processes.

11. Provide Access and Training

To maximize the utility of project documentation, it’s essential to provide easy access to relevant stakeholders. This best practice involves setting up user-friendly document repositories or management systems that grant authorized individuals access to the right documents when they need them.

Additionally, offering training and guidance on how to navigate and utilize these resources ensures that team members and stakeholders can leverage project documentation effectively to support their tasks and decision-making processes.

One of the most valuable aspects of project documentation is the opportunity to learn from past projects. Effective project managers and teams continuously improve by reviewing past documentation to identify successes, challenges, and areas for enhancement.

By analyzing historical project documents, you can identify trends, best practices, and lessons learned that inform better decision-making, streamline processes, and ultimately lead to more successful future projects.

This best practice turns project documentation into a dynamic resource for ongoing improvement and innovation.

Conclusion

By implementing the best practices for project documentation, such as clear objectives, standardized templates, version control, and regular updates, organizations can streamline their project management processes and significantly reduce the risk of costly errors and miscommunications.

Whether you’re working on a small software development project or a large construction endeavour, the principles of effective project documentation apply across the board.

The key to successful project documentation is to keep it relevant, accessible, and up-to-date throughout the project’s lifecycle.

By making this a priority and integrating these best practices into your project management methodology, you’ll set your project up for success and contribute to a culture of efficiency and transparency within your organisation.

So, embrace the power of project documentation and watch as your projects thrive and your team’s productivity soars.